Refund policy

Returns

We want you to be happy with your IGNOTUS gear. If something isn't right, we offer a 30-day return policy — you have 30 days from receiving your order to request a return.

To be eligible, your item must be unworn, unwashed, with all tags attached, and in its original packaging, along with proof of purchase.

To start a return, email us at industriesignotus@gmail.com. If your return is accepted, we'll send you instructions on where and how to send your package. You'll be responsible for the cost of return postage. Items sent back without first requesting a return won't be accepted.

Return address: IGNOTUS, 85 Nursery Road, Stockport, SK4 2ND

Damaged, faulty or wrong items

Please check your order as soon as it arrives. If anything is faulty, damaged, or you've received the wrong item, email us straight away at industriesignotus@gmail.com and we'll put it right — a faulty item will be fully refunded or replaced, including postage.

Exceptions

Sale items and gift cards can't be returned. If you're unsure about a specific item, just get in touch and we'll help.

Exchanges

The quickest way to get what you want is to return your item, and once the return is accepted, place a new order for the replacement.

Refunds

Once we've received and inspected your return, we'll let you know if it's approved. If so, you'll be refunded to your original payment method within 10 business days. Your bank or card provider may take a little longer to post it. If it's been more than 15 business days since we approved your refund, email us at industriesignotus@gmail.com.